Aluta Xoagub-BackOffice Agent

Aluta 'Henry' Xoagub is a back office agent at Telecom Namibia for over three years. He completed his matric at Martin Luther High School and started working straight after grade 12.

13 July 2018 | People

Michelline

Nawatises



Xoagub was simply not comfortable with his parents assisting him and started working at Blake & Associates at the age of 17, as a debt collection agent. He worked at Blake for two years and later moved to Hi-Finance, the then administration division of HiFi Corporation. He then moved to the Trustco Insurance sales division for six months and later got a job at Revenue Solutions.

Both Xoagub's parents are principals, at the Otjimbingwe and Arandis primary schools, respectively.

He has four siblings, two brothers and two sisters as he is the second oldest.

He is into sport, particularly football.

Xoagub started working at Telecom on 14 August 2014 at the customer contact centre, on a contract, and was fully employed on 1 June 2016 and later moved to the commercial division.

Xoagub works with the approvals of TN Mobile applications, as well as SIM card replacements, number portability and activations.

His biggest challenge was adapting to his new work atmosphere. His accomplishments include reaching his targets and outperforming his expectations in a difficult environment, in the shortest possible time.

His typical day is quite hectic, as he is an agent by day and a business management student by night. After he knocks off, he heads to class at the Namibia University of Science and Technology (Nust).

“I am patient and good with everyone… I like to get my work done on time, and I do not get angry, whenever I am under pressure,' Xoagub said.

He is ambitious and is inspired by the desire to achieve greatness. He is determined to build a legacy.

His advice to aspiring young people is not to be afraid of failure and to dream big - dreams that others think is impossible. “It is possible because we live in a country where entrepreneurial opportunities are everywhere.”

Xoagub's future plan is to reach the highest level possible and to change lives.

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