A Bank Windhoek adventure

Octavia Tsibes
Justicia Shipena



Chrissie le Roux joined Bank Windhoek 24 years ago in Windhoek.

She is a widowed, single mom.

In the year 2000 she moved to the Okahandja branch.

There she worked in the enquiries, credit, teller and securities departments. In 2014 she was promoted to credit manager.

Later that same year, she was transferred to the Katima Mulilo branch to take up the position of branch manager.

“I had travelled in and around Namibia, but not to that part of the country. I am glad that I took up that opportunity,” she said.

Le Roux said Bank Windhoek is her passion and she loves the people and the working culture within the bank. They are family to her and working at Bank Windhoek was about more than just earning her bread and butter.

Le Roux added the Katima Mulilo branch is unique because the people there are very humble.

The way they approached her when she moved there is very different to what she was accustomed to. The staff members are passionate about their work and this is evident in their service to customers.

“For instance, we do not have problem customers in our branch, since they get the best service whether they are inside or outside the branch,” she said.

The other unique thing about Katima Mulilo is that you can quickly go to Zambia, Zimbabwe and Botswana and it has a very beautiful environment.

She has big plans for the branch.

She imagines it being bigger in terms of customer base and the services offered.

“Katima Mulilo being a small town provides a very strong platform for marketing, as word of mouth will always be the best way to spread our products.

“Everywhere we go in this town, people positively talk about Bank Windhoek,” says Le Roux.

The bank's slogan 'Together we do better', speaks to providing services to their customers, she says.

She said customers immediately pick up on their passion to assist.

“They trust Bank Windhoek's services, which is what banking is all about.”