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Anna-Liisa Silas Passenger handling agent

Anna-Liisa Silas: Passenger handling agent

Anna-Liisa Silas is a passenger handling agent at Fly Namibia. She matriculated at Rehoboth High School and then completed computer courses at the Bema College of Namibia.

Not only does she enjoy giving passengers a good experience to check-in, she enjoys giving them a happy feeling until the next touch point.

Her roles and responsibilities with customers are inclusive of confirming who they are by checking their identification documentation against the passenger manifesto. To do this, she requires effective computer skills, asking security compliance questions as per the law, while allocating seats and giving out boarding cards and luggage labels.