Experience is the new strategy in marketing

Wendy Naruses
  • 4 Days Ago
Wendy Naruses



Having worked across marketing, PR and events in multiple sectors for over a decade, I have seen firsthand how experiential marketing transforms the way brands connect with people.



Campaigns that focus on human emotion, not just visibility, can turn awareness into loyalty, and transactions into meaningful relationships.



“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou



This insight is central to modern marketing. When brands evoke genuine emotion, they close the gap between a corporate identity and the people it serves. A company is more than a logo or a product; it’s people connecting with people. Those connections, when thoughtfully designed, inspire long-term loyalty. As the founder and creative director of Inkinibe Experiential Marketing Agency, we approach every campaign with one guiding question: What should people feel when they engage with your brand?



From there, we design around four key touchpoints:



• Sense: What people see, hear, taste, or touch.



• Feel: The emotions triggered during the interaction.



• Act: The actions inspired trying, sharing, or buying.



• Relate: The connection to values, culture, or identity.



Traditional advertising still matters. Billboards, TV spots, and radio campaigns create visibility, but visibility alone does not build loyalty. Experiences do. A small activation, a large-scale event, or even a digital interaction can turn a passing glance into a lasting memory, curiosity into conversation, and conversation into long-term engagement.



Details and purpose matter. A kind gesture, a personal note, or a clear brand mission can leave as much impact as a billboard, sometimes more. Authenticity resonates. People instinctively know when an experience feels real.



In my current role at SanlamAllianz, one campaign demonstrated this power clearly. People dressed in blue appeared across Namibia, paying hospital bills, paying tax fees, handing out food parcels at old age homes, etc. By the time the brand was revealed, the emotional connection was already formed nationwide. That is the impact of leading with experience.



Marketers must ask themselves: How do people feel when they meet your brand? What do you want them to walk away with? Does your story align with your purpose?



Experience is not a bonus. It is a strategy. It is the bridge between brand and human, product and emotion. People will always forget the tag lines, campaign headers, or product features. But they will remember how you made them feel. That is the power of experience in marketing.