Using her ability to learn to achieve her goals

Jamie-Lee Loss
Twenty-one-year-old Lekiesha-Ann Renton was born and raised in Windhoek, Namibia, where she graduated from Windhoek High School in 2020. She is now pursuing a bachelor of science degree in human resource management at the Namibia University of Science and Technology.

Renton undertook an internship at the Namibia Brain Institute after completing a combined medical reception and administration degree at the EDI Health Institute. She was then hired full-time by Dr Yana Lyeschuck’s Doc 4 U Medical Practice in Walvis Bay, where her horizons were expanded and she was exposed to more sophisticated options.

A day in her life

Renton is currently employed as a medical receptionist and administrator at an obstetrics and gynaecology practice where she is in responsible for managing the daily administration of the doctors, co-workers, visitors and patients.

Her daily tasks include welcoming scheduled patients and assisting walk-in patients, scheduling patient appointments, and performing front desk and reception duties such as receiving all incoming calls, redirecting and taking messages, and assisting patients with telephone and general enquiries, among other things.

Knowledge gained

“I have experienced hands-on effective communication, planning and enthusiasm working in this position. Initiative and teamwork have been our biggest strengths. I have learnt to apply leadership and problem-solving skills and adapted to being flexible,” she said.

She added that she has learnt to work on three medical systems - Eminence, Elixir and smeMatrics. Renton completed all advanced training and received a diploma for the Eminence programme. She is eager to learn more about the programmes and to do increasingly difficult assignments. Because of the language barrier, the only obstacle she has faced that has particularly stuck out for her is interacting with foreign patients; therefore she is eager to learn new languages and liaise more efficiently.

Challenges faced

The most difficult component of Renton's work is staying on track with all the administrative chores, especially with the high and increasing patient volume. With everything happening and moving so quickly, it's challenging to keep track of everything every day. Fortunately, she has very supportive and helpful colleagues who take the initiative to assist when needed. “Staying focused on making a difference and touching lives with a positive impact motivates me to keep going and pushing forward,” she said.